Frequently Asked Questions
Arrival & Departure
Each boat has different arrival/departure dates and times. Please see details when booking your boat.
Tuition
No previous experience is necessary, as our canal boats are extremely easy to handle and full tuition is given at the start of every canal boat holiday. Comprehensive cruising information is in a manual on the canal boat and details are sent out with the holiday documents to introduce you to the theory of locks and the 'rules of the road'. We provide our own 24hr emergency helpline.
Maps & Guides
A number of guides are available for planning your trip or locating all the sites of interest, pubs, shops and facilities along your route. The guides relevant to each route are indicated on the route information pages. These may either be ordered by post or purchased at the start of the holiday at the marina.
Licences & Restrictions
You do not need a driving licence for a narrow boat and the narrow boat itself is licensed by us for BW waterways. There are a few waterways outside their jurisdiction for which you will need to purchase an additional licence as you enter them, such as the Rivers Avon, Thames and Wey. Our start bases can provide details when you arrive to pick up your canal boat. The maximum number of people on board is restricted to the number of berths, with an absolute maximum of twelve.
Buoyancy Aids
There are buoyancy aids available free of charge for both children and adults at the marinas (compulsory for children under the age of 18 and non-swimmers). They do not need to be booked in advance and should be requested upon arrival at the marina so the correct size can be fitted.
Young Children
A narrowboat holiday is superb for families. Cot-sides can be provided for very small children on standard berths. Simply indicate this on the booking form.
Cots
If you would like to use a travel cot or you are bringing your own to use, please contact the booking office. Space is obviously limited and for health and safety reasons we can advise on suitable canalboats that they can be accommodated on.
Overseas Visitors
You are welcome to book direct with us online or you can call us on
+44 1395 443363 Payment is required in £'s sterling.
Bedding
On all our canal boats freshly laundered bedding is provided.
Towels
These are provided free of charge on all boats.
Pets
This really is a holiday the whole family can enjoy together. An additional charge is made for each pet - Please see booking form for costs.
We obviously request that the canal boat is returned in a clean and tidy condition and reserve the right to refuse pets or charge for any additional cleaning or repairs required as a result of pets being on board during your holiday.
Fishing
Fishing is prohibited on British rivers between 15th March and 15th June. Fishing is allowed outside these dates and on canals at any time, but a licence is required. This is available from any post office with a 1-day, 8-day or annual licence to choose from.
For reasons of hygiene,we regret that live bait may not be kept on the canal boat.
Groceries
One of the pleasures of a canal holiday is the option to stop off and experience the towns and villages along the way, shopping as and when you need supplies. If you are unable to bring some groceries with you or stop and shop on arrival, there are details of how to get groceries for the start of your holiday in the 'Holiday Guide' that you will receive with your final holiday documents.
Mobile phone charging
All of our boats have a 12-volt electricity supply with a car-type cigar lighter socket that can be used with a mobile phone car adapter lead (bring your own lead). On some boats there is a 240-volt electricity supply that can be used for your own equipment at your own risk. 110- volt AC supply is not available in the UK .
Extras
Fuel deposit and the cost of fuel consumed.
A charge may be made per pet.
Please see booking form for costs.
Fuel
The canal boat is ready fuelled for your holiday on arrival, but there is a fuel deposit payable with your canal boat holiday booking. The deposit is not included in the hire cost. When you return the canal boat to us the balance is refundable after deducting fuel used. However if you have used fuel in excess of the deposit you will be asked to pay the difference.
Parking
There is ample open air parking at our bases which is provided free of charge. We regret that we cannot accept responsibility for loss or damage to hirers’ vehicles.
Look Before You Book
We welcome inspection of our canal boats before you book. Please contact the bases before you arrive to ensure they are open and canal boats are available for viewing.